![]() If this fails then from Device manager try uninstalling the USB controllers, restart PC to reinstall. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver. First try Update this Driver > Automatically, then Roll Back if available. ![]() It seems you did this but try one more time as this absolves the mouse and should change our focus.Īccess the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. ![]() Try another mouse in this PC to confirm if Windows is the problem. Try the mouse in another PC to isolate if it's the mouse or Windows causing this. Ĭhange the batteries if wireless, try another USB port, reset mouse from button on bottom if available. When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then?. Try all other ports on the PC, often the front and back will have different USB controllers Even if you have tried a step please do it over in sequence. I will give you everything that works to troubleshoot a mouse. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you. Contact our support team, or leave us a message on Twitter for further assistance.Hi Sunnie. Note that if you’re experiencing the same type of problem on Windows 8 or later versions of Microsoft OS, then it is not attributed to display settings, and there is a number of other solutions to this issue. Upgrade the FixMe.IT remote desktop application to its latest version.Go to Control Panel > Display > Set custom text size (DPI) and make sure that the setting is configured to no more than 100%. Check the remote computer’s display settings to adjust the scaling.Here’s a quick workaround that helped us get the issue resolved: We’ve conducted an in-depth investigation and found that this issue was attributed to the use of legacy Windows applications that were DPI-unaware, and thus created the disturbance. The user’s mouse cursor appeared jumping all over the screen when moving it over certain windows during the support session. ![]() We’ve recently received a report from one of our users regarding a “jumping cursor” issue that occurred on Windows 7/Vista. ![]()
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